Refund / Cancellation Policy

This Refund / Cancellation Policy applies to online and offline payments made to Pal Broadband & CATV for broadband, internet, CATV/cable TV monthly subscription and related service charges.

1. Monthly Subscription Payments

Broadband/CATV subscription payments are generally collected for a billing cycle or validity period. Once the service is activated, renewed or validity is extended, the subscription amount is generally non-refundable except in cases specifically approved by the business.

2. Duplicate or Excess Payment

If a customer makes a duplicate payment or pays an excess amount by mistake, the customer should contact us with the transaction reference, payment date, amount, customer name and registered mobile number. After verification, the excess amount may be adjusted against future dues or refunded where applicable.

3. Failed / Pending Online Payments

If money is debited but payment confirmation is not received, the customer should wait for gateway/bank status update and contact us with the transaction details. Failed transactions are normally handled by the customer’s bank/payment provider as per their refund timeline.

4. Cancellation

Customers may request cancellation/disconnection of service by contacting us. Any refund or adjustment after cancellation depends on service usage, billing status, pending dues, device/set-top box return condition and applicable business rules.

5. Set-Top Box / Device Deposit

If any device or set-top box deposit is applicable, refund eligibility will depend on return of the device in good working condition, physical condition, accessories and the agreed depreciation/usage terms at the time of connection.

6. Refund Method and Timeline

Approved refunds may be processed to the original payment method or another verified method as decided by the business. Refund timelines may vary depending on payment gateway, bank, UPI/network partner and reconciliation status.

7. Non-Refundable Cases

Refunds may not be provided for completed billing periods, used services, incorrect customer-side payment details, violation of service terms, non-return/damage of equipment, or where the payment has already been adjusted against outstanding dues.

8. Contact for Refund Queries

For refund/cancellation support, contact us at pompal31@gmail.com or +91 9051621259 with complete payment details.